Return & Refund Policy

Our Satisfaction Guarantee

We want you to be absolutely in love with your purchase from MV Gems LLC. We offer a 14-day return window so you can review your gemstone in person.

This 14-day period begins the day the shipping carrier delivers your package to your address. If you are not completely satisfied during this time, you are welcome to send it back to us for a full refund of the purchase price or an exchange.

Please note that while the gemstone is in your possession, you are fully responsible for its care and value. To qualify for a refund or exchange, your return must be initiated within this 14-day window; all sales are considered final after this period.

How to Ensure Your Return is Eligible

To qualify for a smooth return or exchange, please ensure your gemstone meets the following requirements:

• Original Condition: The gemstone must be in its original "as-shipped" condition with no signs of wear, damage, or alteration. We cannot accept returns on stones that have been cut, faceted, polished, set, or modified in any way after delivery.
• Complete Original Packaging: Please include all original packaging that arrived with your order, including gemstone boxes, display cases, and protective inserts.
• All Original Documentation: The gemstone must be returned alongside all accompanying paperwork, including laboratory grading reports (if applicable), certificates, and appraisals. We cannot process partial returns or refunds if these documents are missing.
• One Gemstone Per Package: To help our team track and process your return quickly, please pack and ship only one gemstone per return package.

Safe Return Shipping & Insurance

Because loose gemstones are highly valuable, taking care when shipping them back is important:

• Client Responsibility: The client is responsible for all return shipping costs and shipping insurance.
• Secure Shipping: For your own peace of mind and protection, we require that you return merchandise prepaid and fully insured for its total value via a reliable, trackable carrier (such as UPS, FedEx, or U.S. Mail).
• Non-Refundable Fees: Please note that original shipping charges, handling fees, processing fees, and any expedited rush fees are non-refundable.

Special Conditions

• Custom Requests: Any specialized gemstone sourcing or custom stone-cutting requests initiated specifically for a client are unique creations and are not eligible for return or exchange.
• Case-by-Case Adjustments: We reserve the right to modify our standard return policy for specific rare items or situations on a case-by-case basis. If this applies to your order, we will always notify you in writing before completing your transaction.
• Service Discretion: We reserve the right to decline service to individuals whom we feel we cannot properly accommodate.