Privacy Policy
Last Updated: October 14, 2026
At MV Gems LLC (the "Website," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase loose gemstones from us.
By using our Website, you consent to the data practices described in this policy.
Information We Collect
We collect information that helps us provide a secure and personalized shopping experience. This includes:
- Personal Identifiers: Your name, billing address, shipping address, email address, and phone number, which you provide when placing an order or contacting us.
- Payment Information: Credit card numbers or other payment details required to process your transaction. Note: All payments are securely processed through encrypted, third-party payment gateways; we do not store your raw credit card information on our servers.
- Technical Data: Your IP address, browser type, device type, and browsing behavior on our site, collected automatically via cookies to improve website functionality.
How We Use Your Information
We use the information we collect strictly to manage our business operations and serve you better. Specifically, we use it to:
- Process, fulfill, and ship your gemstone orders.
- Send you order confirmations, tracking numbers, and customer service updates.
- Respond to your inquiries, custom sourcing requests, or support needs.
- Protect against fraud, unauthorized transactions, and unauthorized access to our platform.
- Comply with legal obligations and tax requirements under federal and New Jersey state laws.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us run our business, including:
- Payment Processors: To securely authorize and complete your financial transactions.
- Shipping & Logistics Carriers: (e.g., UPS, FedEx, USPS) To deliver your gemstones to your physical address.
- Technology Partners: Services that host our website and provide security or analytics to keep our platform running safely.
All third-party partners are legally required to keep your information confidential and are forbidden from using your data for any other purpose.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information. As noted in our Terms & Conditions, while we take extensive precautions to secure our servers, no system can be 100% secure. We encourage you to use secure passwords and maintain updated antivirus protection on your own devices.
Cookies and Tracking Technologies
Our Website uses cookies to remember your shopping cart items, recognize you on return visits, and analyze web traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our online storefront.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns, please reach out to us at:
Email: customerservice@mvgemstones.com
Mailing Address: MV Gems LLC, 1404 Oak Tree Rd., Ste. 4-205, Iselin, NJ 08830